By accessing this Website, accessible from https://skyvillage.vip, you are agreeing to be bound by these Terms and Conditions and agree that you are responsible for agreeing to the terms of this agreement. If you disagree with any of our terms, you are prohibited from accessing our site and creating any services with us. If found breaking our Terms of Service in any way or form, we have a right to suspend your account and/or services agreed upon before purchasing from us. We can give a reason for suspension on request.
Revisions and Errata
The materials, or text appearing on the SkyVillage Website may include technical, typographical, or photographic errors. We may change the materials contained on our website at any time without prior notice.
Prohibited countries from services
SkyVillage provides its services at a pay-as-you-go rate to all, internationally. However, there are laws which prohibit us from selling our services to certain countries. All sales will be made in accordance with applicable laws. By agreeing to purchase our services, you are accepting, by law, that you are accountable and responsible for breaking internal country law, if not permitted by your country, by using our services.
We reserve the right to refund your money and cancel your service at any time for any reason. So please be ethical with your use of our service, and please do not do anything that breaks our Fair Use Policy.
Please do not put the SkyVillage team in a situation where we feel the need to cancel your service.
Refunds are also issued at the sole discretion of the SkyVillage Team. We also reserve the right not to issue a refund. Exclusions from this, is if your not satisfied with your order, you have the right to request a refund 24 hours from when your order was placed. Some orders though, may be non-refundable. Other than that, we can only issue a refund if we think the decision is necessary.
However, a refund can't be obtained through chargebacks or disputes. By accepting these terms, you are agreeing that chargebacks and disputes against our services is void, and if there was a chargeback or a dispute started by the client, there would be no way to claim it in the dispute or a chargeback since the client has agreed to this policy and we can use this policy against your dispute.
You agree that SkyVillage may, under certain circumstances and without prior notice, immediately terminate your SkyVillage account, any associated email address, and access to the service. Cause for such termination shall include, but not be limited to:
- Breaches or violations of the TOS or other incorporated agreements or guidelines.
- Requests by law enforcement or other government agencies. If we receive requests by law enforcement, or government agencies, action will be taken against your account without notice.
- A request by you (self-initiated account deletions). We abide by up-to-date Data Protection Laws, so if a request is made to delete all account data, we will not hesitate to do so.
- Extended periods of inactivity.
- Engagement by you in fraudulent and/or illegal activities.
- Nonpayment of any fees owed by you in connection with the services.
Of course, we can give a reason for termination of your account and services on request.
All personal data is securely stored within our databases and isn't sent to third parties in any shape or form. We may store information such as your Email address, address, phone number, and other basic user information.
No personal data is sent to third parties, however selected third party services are used which have separate terms and policies. The third parties we use within our services is listed below:
- Google Analytics for collecting analytics and improving our services;
- Wisp Panel for an easy-to-use interface for servers on SkyVillage hosting;
- PayPal, or other payment gateways for collecting payments worldwide.
Termination of services
Your account can be terminated at any time when deemed necessary by the Skylar team. Termination is normally from the following reasons:
- Your creating alt-accounts and abusing our services;
- Use of hacking, disallowed tools unpermitted by the SkyVillage Team.
Of course the SkyVillage team have the right to terminate your services, and on request, a reason of termination can be provided.
Cookies are set on our site when you login and do other activities on our site so our website will work, this is required otherwise most of our site functions will cease to function.
Other cookies may be set by third parties.
We work with external companies to ensure our services are functional, such as the dedicated servers provided. These are by other companies, which have separate terms and policies.
SkyVillage cares about and respects your privacy and abides by the UK’s Data Protection Act 2018 (covered by the GDPR). *For more information regarding the data protection act, please read https://www.gov.uk/data-protection. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our "Services"). Your personal data includes information such as:
- Telephone number
- Email address
And other data collected that could directly or indirectly identify you.
What information do we collect?
We collect information to provide the best possible experience when you use our services. Much of what you consider personal data is collected directly from you when you:
- Create an account or purchase any of our services. (like billing information, including name, address, etc)
- Request assistance from our Support Team. (like phone number)
- Complete contact forms or request newsletters or other information from us.
How we use information
We handle data in our business securely and only use it for analytics, and improvement of our services. Data used for analytics is only used for ‘fair use’ (referencing General Data Protection policy 2018) only.
We collect information relating to your purchase, use, and/or interactions with our Services. We use this information to:
- Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
- Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services
- Detect and prevent fraud and abuse of our Services and systems
- Collecting aggregate statistics about use of the Services
- Understand and analyze how you use our Services and what products and services are most relevant to you.
- External usage & protection of data
SkyVillage will only use your data for analytics, customizing your user experience, and general usage for our services. ‘General usage’ may include information such as email, and name. We abide by data protection laws and do not share any of your data with third parties, or so called ‘trusted’ third parties. All data is saved with back-to-back encryption on external servers with means of protection on our servers to guard it.
Compliance with legal, regulatory and law enforcement requests
We will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of a legal process. Third parties may include but are not limited to: governmental agencies, or law enforcement officials. We will verify this with you before we take a step forward.
Disclosure of information
SkyVillage has the right to not disclose certain information. The ‘information’ we will not disclose is most likely private; this has been put in place mainly to protect user information and to abide by Data Protection Laws.
How you can access, update or delete your data
To easily access, view, update, delete, or port your personal data (where available), or to update your subscription preferences, please login into your Account and visit "Edit Account Details."
Please contact us via Our Billing Store, or "Connect with us" link in the top menu for additional information and guidance for accessing, updating, or deleting data.
If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
Our Services are available for purchase only for those over the age of, or at the age of 13. Our Services are not targeted to, or designed to entice individuals under the age of 13. If you know of or have reason to believe anyone under the age of 13 has provided us with any personal data, please contact us.
We may ask you to verify your identity with a photo of your ID if caught being under 13. Having a parent/guardian sign up on behalf of the child is allowed, as long as it is under the parent/guardian’s details.